Cancelling a Trip

We know that sometimes things happen, trips change, or weather can ruin plans. We get it. So all riders can cancel a trip in advance without any penalty.

When a rider needs to cancel his motorcycle rental, we offer two options:

  1. We will transfer all initial rental costs into the rider's Twisted Road account. These credits can be used to rent a motorcycle in the future and they don't expire.
  2. We will offer a credit card refund on the rental and purchased protection plans. We will not refund our service fee as this is a non-refundable charge.

Any rides canceled within 24 hours of the beginning of the trip start time will result in a penalty as follows:

  1. One-day trips: no refunds or credits awarded. Rider loses all funds paid
  2. Two days or longer trips: rider loses 50% of the funds paid if he chooses riding credit, or 50% of all funds paid after deducting the community fee from the total trip cost

Same-day cancellations by the rider will result in a $50 fee to the rider in addition to the above terms.

NO SHOWS ARE NOT REFUNDED ANYTHING. IF YOU CAN'T MAKE THE RIDE, PLEASE LET US KNOW SO WE CAN HELP PROVIDE CREDITS.

Owners of motorcycles that have a same-day cancellation will be compensated as follows:

  1. If the ride was a one-day ride, they will receive 50% of the payout amount
  2. If the ride is a 2+ day trip, the owner receives one full day of payout, not-adjusted for multi-day.